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d="M25.313 8.55l-1.862-1.862-7.45 7.45-7.45-7.45L6.689 8.55l7.45 7.45-7.45 7.45 1.862 1.862 7.45-7.45 7.45 7.45 1.862-1.862-7.45-7.45z"/></svg><span class="icon__fallback-text">Close</span> </button></div> </div></div> </div> </header></div> <div class="page-container page-element is-moved-by-drawer"><div class="page-width-breadcrumb"> <nav class="breadcrumb" role="navigation" aria-label="breadcrumbs"> <a href="/" title="Home">Accueil</a> <span aria-hidden="true">/</span><span class="breadcrumb-current-page">Centre d'aide | Le temple zen®</span> </nav> </div> <main class="main-content" id="MainContent" role="main"> <div class="page-width"> <h1 class="small--text-center">Centre d'aide | Le temple zen®</h1> <div class="content-block"><div class="rte rte--indented-images"> <div class="powr-faq" id="7b30f1c0_1608639547"></div> <div id="shopify-section-faq" class="shopify-section index-section"><div id="faqWrapper"><div id="accordion"><h3>Livraison & Commande</h3><div class="accordion-toggle"> <p itemprop="name">Quand recevrai-je ma commande ?</p> <span></span> </div> <section class="accordion-content" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <p itemprop="text"><p>Le traitement de votre commande, la manufacture des produits et la livraison (gratuite) demandent à notre équipe un délai de 10 à 15 jours ouvrables maximum. Nous mettons tout en œuvre pour que vous receviez votre commande le plus rapidement possible, sans pour autant compromettre la qualité de notre marchandise.</p></p> </section><div class="accordion-toggle"> <p itemprop="name">Comment puis-je suivre mon colis ?</p> <span></span> </div> <section class="accordion-content" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <p itemprop="text"><p>Vous pouvez suivre l'évolution de votre commande en cliquant sur le lien suivant <a title="https://le-temple-zen.fr/pages/suivi-de-colis" href="https://le-temple-zen.fr/pages/suivi-de-colis">: Suivi de Colis</a></p></p> </section><div class="accordion-toggle"> <p itemprop="name">Combien coûte la livraison ?</p> <span></span> </div> <section class="accordion-content" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <p itemprop="text"><p>Nous livrons nos produits dans le monde entier. Il n’y a aucune quantité minimum exigée par commande et toutes nos livraisons sont gratuites (hors DOM-TOM).</p></p> </section><div class="accordion-toggle"> <p itemprop="name">Ma commande n'est pas complète</p> <span></span> </div> <section class="accordion-content" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <p itemprop="text"><p>Si votre commande comprend plusieurs articles, il est possible que ceux-ci soient envoyés séparément, en fonction des stocks disponibles et des entrepôts d'expédition. Ne vous inquiétez pas, votre colis arrivera sous peu.</p></p> </section><div class="accordion-toggle"> <p itemprop="name">Je n'ai pas reçu ma commande</p> <span></span> </div> <section class="accordion-content" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <p itemprop="text"><p>Un problème avec la Poste ? Colis perdu, cassé, détruit ? </p><p>Avec notre <em>livraison sécurisée</em>, Le Temple Zen® se charge des litiges à votre place. La satisfaction de notre clientèle est notre priorité. Nous ne renvoyons pas la faute au transporteur en vous laissant "vous débrouiller". Nous <strong>assumons l'entière responsabilité</strong> en vous renvoyant immédiatement un nouveau colis <strong>à nos frais</strong>. </p><p>N’hésitez pas à nous contacter par mail à <a title="mailto:contact@le-temple-zen.fr" href="mailto:contact@le-temple-zen.fr">contact@le-temple-zen.fr</a> : notre équipe fera le maximum pour répondre à vos attentes. </p></p> </section><div class="accordion-toggle"> <p itemprop="name">France d'outre-mer (DOM-TOM)</p> <span></span> </div> <section class="accordion-content" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <p itemprop="text"><p>Les livraisons en France d'outre-mer (DOM-TOM) sont généralement plus longues (jusqu'à 2 mois à partir du jour de la commande) afin de rester financièrement accessibles. Un coût additionnel pour la livraison sera demandé pour les pays suivants :</p><p>- Guadeloupe</p><p>- Guyane</p><p>- La Réunion<br/></p><p>- Martinique</p><p>- Mayotte</p><p>- Nouvelle Calédonie</p><p>- Saint-Barthélemy</p><p>- Saint-Pierre-et-Miquelon<br/></p><p>- Saint-Martin</p><p>- Wallis-et-Futuna</p><p>- Polynésie Française</p></p> </section><h3>Annulation & Retour</h3><div class="accordion-toggle"> <p itemprop="name">Puis-je modifier ma commande ?</p> <span></span> </div> <section class="accordion-content" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <p itemprop="text"><p>Oui, tant que votre commande n’est pas « <strong>en cours de traitement </strong>».</p></p> </section><div class="accordion-toggle"> <p itemprop="name">Puis-je annuler ma commande ?</p> <span></span> </div> <section class="accordion-content" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <p itemprop="text"><p>l est tout-à-fait possible d'annuler votre commande ! Si la commande est d'ores et déjà en cours de préparation, les frais d’annulation s’élèveront cependant à 40% du prix d'achat.</p><p>N’hésitez pas à nous contacter par mail à <a title="mailto:contact@le-temple-zen.fr" href="mailto:contact@le-temple-zen.fr">contact@le-temple-zen.fr</a> : notre équipe fera le maximum pour répondre à vos besoins ! </p></p> </section><div class="accordion-toggle"> <p itemprop="name">Je souhaite retourner un article</p> <span></span> </div> <section class="accordion-content" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <p itemprop="text"><p>Nous ne sommes en mesure d’accepter un retour qu'en cas de vice avéré du produit.</p><p>Nos articles subissent des contrôles qualité très stricts avant chaque envoi. Cependant, si vos produits présentent un quelconque défaut de fabrication, envoyez-nous une photo du produit en question (dans l'emballage d'origine si possible) à <a title="mailto:contact@le-temple-zen.fr" href="mailto:contact@le-temple-zen.fr">contact@le-temple-zen.fr</a> accompagné de votre numéro de commande. Pour pouvoir bénéficier d’un retour, votre article doit être inutilisé et dans le même état où vous l’avez reçu.</p></p> </section><h3>Sécurité</h3><div class="accordion-toggle"> <p itemprop="name">Quelles méthodes de paiement acceptez-vous ?</p> <span></span> </div> <section class="accordion-content" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <p itemprop="text"><p>Votre sécurité, notre priorité : notre site ne propose que des moyens de paiement sécurisés et garantis sans dangers.</p><p>Nous acceptons :</p><p><strong>Cartes de crédit</strong></p><p><strong>Cartes de débit</strong></p><p> </p><p>Nos services de paiement en ligne :</p><p><strong>Paypal*</strong></p><p><strong>G2A Pay*</strong></p><p><br/></p><p>*Paypal - En tant qu'établissement bancaire au sein de l'Union Européenne, PayPal vous offre plus de 10 ans d'expérience dans les paiements sécurisés en ligne. C'est simple, rapide, gratuit et reconnu mondialement pour son efficacité.</p><p>*G2A Pay - G2A Pay est une plateforme de paiement globale. Elle supporte plus de 150 méthodes de paiement locales et globales (<strong>Mastercard</strong>, <strong>Visa</strong> afin de vous laisser un maximum de possibilités de règlement.</p><p>Vos coordonnées bancaires ou vos informations de carte de crédit ne nous seront en aucun cas communiquées. Tous les paiements sont protégés notre processeur de paiement crypté 128-bit SSL. Nous n’acceptons pas les chèques pour le moment.</p></p> </section><div class="accordion-toggle"> <p itemprop="name">Mes informations sont-elles sécurisées ?</p> <span></span> </div> <section class="accordion-content" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <p itemprop="text"><p>Oui !</p><p>Le "HTTPS" présent dans les URL de notre boutique témoigne de la qualité de nos services. Le HTTPS est la variante du "http" sécurisé par l’utilisation des protocoles SSL/TLS. Le HTTPS est utilisé pour protéger les transactions financières des sites marchands. En tant qu’e-commerçants, nous sommes conscients que l'utilisation du SSL devient, de nos jours, indispensable. C’est la meilleure façon de protéger vos données et de vous protéger contre tout hacker ou toute usurpation d’identité.</p><p>Visuellement, le certificat SSL est représenté par un cadenas qui apparait dans la barre d’url du navigateur web. Il est également représenté par un « s » qui signifie « sécurisé » et qui est ajouté au protocole « http » sur le site internet dans la barre d'adresse.</p></p> </section><h3>Autres Questions</h3><div class="accordion-toggle"> <p itemprop="name">Comment puis je-commander un produit ?</p> <span></span> </div> <section class="accordion-content" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <p itemprop="text"><p>Nous facilitons un maximum vos achats.</p><p>- Vous sélectionnez le(s) produit(s) désiré(s)</p><p>- Cliquez sur « ajouter au panier »</p><p>- Cliquez sur l’icône en forme de caddie en haut à droite (votre « panier ») pour finaliser vos achats<br/> </p><p>Nous vous proposons également la possibilité de créer un compte afin de rendre le processus encore plus simple.</p></p> </section><div class="accordion-toggle"> <p itemprop="name">Puis-je cumuler mes codes de réduction ?</p> <span></span> </div> <section class="accordion-content" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <p itemprop="text"><p>Non. Sauf cas exceptionnel, nous n’acceptons qu’un seul et unique code de réduction par commande.</p></p> </section><div class="accordion-toggle"> <p itemprop="name">J'ai reçu une taxe d'importation</p> <span></span> </div> <section class="accordion-content" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <p itemprop="text"><p>Le Temple Zen® expédie ses produits dans le monde entier en toute légalité. Cependant, l’acheteur est responsable des taxes d’importation de son pays, nous déclinons toute responsabilité.</p></p> </section><div class="accordion-toggle"> <p itemprop="name">Commande "en gros"</p> <span></span> </div> <section class="accordion-content" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <p itemprop="text"><p>Si vous souhaitez commander en gros, envoyez un e-mail à notre équipe à <a title="mailto:contact@le-temple-zen.fr" href="mailto:contact@le-temple-zen.fr"><span style="text-decoration:underline">contact@le-temple-zen.fr</span></a></p></p> </section> </div></div></div></div> </div></div></main><div id="shopify-section-footer-badges" class="shopify-section"></div><div id="shopify-section-footer" class="shopify-section"><footer class="site-footer" role="contentinfo"> <div class="page-width"><div class="flex-footer"> <div class="flex__item" ><div class="site-footer__section" style="text-align:left;"> <p class="h1 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